TELECOMS Technical Support Engineer Job PJX11843 NE London
Job Vacancy Description
Technical Support Engineer Job NE London £40000
As a Telecoms Technical Support Engineer working for a leading Communications & Technology company you will be responsible for providing technical support to voice, data and networking services. You will have previous experience of supporting these services in an ISP/Telecoms environment and will ideally have working knowledge of Broadsoft, Mitel or any other voice platform. This role has been created due to an exciting expansion of the company. You will be involved in and will have experience of the following:
*Voice Troubleshooting; soft switch technologies, SIP trunks, ISDN, voice quality analysis, solving complex voice issues
*Voice configuration; extension updates, call routing, voice recording, contact centres
*Network troubleshooting; detailed knowledge of TCP/IP, routing protocols, NAT, switches, routers, firewalls, bandwidth analysers
*Experience with following hardware manufacturers is beneficial:
-Cisco or Juniper networking and Broadsoft or other IP Voice platforms
*Dealing with 3rd party suppliers, owning and managing technical escalations
*Minimum 3 years liaising with clients in a technical support role
*Minimum 3 years network support experience
*Proven ability to troubleshoot, own, resolve cases and keeping the client informed
*”Going the extra mile” to deliver timely fixes or updates for customers
You will have a minimum of 3 years’ experience working in a similar office based support role dealing with external customers. Previous experience in an ISP or Telecoms environment is advantageous although not essential.
You will have outstanding communication skills and will have the ability to own and manage a number of technical escalations. You will have excellent organisational skills and must also be able to demonstrate outstanding case management and customer support excellence. You will be ambitious, driven, enthusiastic and will be looking for an opportunity which is multifaceted and dynamic.
You will ideally hold a CCNA certification or be working towards this. Candidates with or working towards CCNA Voice or CCNP certifications are highly advantageous. You will be a quick learner and be keen to learn new technologies. This Telecom Technical Support Engineer role will primarily be office based with some travel when required.
Any experience with Windows is highly beneficial; desktop support, Microsoft Office, setting up mailboxes. Familiarity with CRM applications (especially Dynamics CRM) would also be desirable.
Candidates with strong networking experience with only some voice exposure will also be considered for this role as long as the applicant shows a strong desire to learn.
With new spacious modern offices and exciting plans for the near future; this is a fantastic opportunity for an experienced Telecom Technical Support Engineer looking for a role in an expanding and dynamic technology company. Great basic salary and fantastic employee benefits included.
Technical Support Engineer Location
This role is based near NE London
Technical Support Engineer
Patrick Judges on O20 3668 5800
Or email your details to [email protected] apply(at)jmanetwork(dot)com
Ref Job PJX11843
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Job Role Technical Support Engineer Telecommunications
Job Location NE London
Usual Job Tasks
Important Skills TELECOMS INDUSTRY EXPERIENCE
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